9LA1110-1BA00
MANAGED SUPPORT SERVICES UP TO 5 SYSTEMS DEDICATED CONTACT PERSON TO COORDINATE AND PRIORITIZE THE NECESSARY SERVICE- & SUPPORT- ACTIONS. HE KNOWS THE USED TECHNOLOGY, NETZWORKS AND TOPOLOGY. IS FAMILIAR WITH THE MAINTENANCE PROCESSES AND KNOWS THE INSTALLED BASE. HE COLLECTS, EVALUATES AND CONSOLIDATES INFORMATION TO ENHANCE THE TRANSPARENCY. HE M
